Terms & Condition


  • For all reservations can go through our online booking or e-mail to reservation@maestro-bali.com
  • Each hotel/villa/suplier applies its own cancellation policy
  • All prices listed in our online booking and an offer via e-mail is non-Commissionable net and includes tax and service, unless stated clearly before.
  • Please ensure payments are made prior to the due date on the invoice. Reservation will be automatically released if you fail or delay to make the payment before the due date. New booking & rate will be on subject to availability or change.


Payment Systems

Bank Transfer

  • Transfers are made to corporate bank account as informed in our invoice
  • We must receive the funds paid and shall correspond to the total amount of the issued invoice
  • All costs related to the transaction have to be borne by you with no excuses
  • If there is a shortage of payments from the bank, the underpayment must be paid back by the client / agent without any reason or we will bill the shortage to the customer directly
  • We recommend adding bank charges amounting to USD 25 to avoid underpayment
  • Please include the invoice number/ booking number / client name in the news payment
  • Please send a copy of the bank transfer which has been paid and e-mail scanned to credit@maestro-bali.com
  • Payments are considered valid after we receive the funds in our bank account
  • We will reconfirm the reservation to 3rd party after receiving the money in our account
  • We are not responsible if the service that has been ordered canceled by a 3rd party for any failure or delay in receipt of the payment to us

Credit Card

  • According to the Government and Bank Indonesia regulation, all credit card transaction should use local currency (IDR). 
  • Exchange rate based on daily exchange rate on the same day/date of the transaction.
  • There will be NO REFUND for any reason for any credit card transaction.
  • We only accept VISA & MASTER CARD.
  • Each transaction using a credit card will be charged an additional mentioned at the time of the payment transaction

Refund Policy

  • There will be NO REFUND for any reason for any credit card transaction.
  • We only accept refund which has been paid in cash or through bank transfer
  • Refunds will be returned after the administration of the 3rd party i.e. hotel / villa / supplier completed or returned to us with the time and conditions given from the 3rd party
  • If there is a cancellation fee that is charged from the 3rd party, it will be deducted into the funds that have been paid to us in accordance with the amount of the cancellation fee
  • Each hotel/villa/suppliers applies its own cancellation policy
  • The transfer fee to process the refund using a bank transfer will be charged to the recipient or deducted from the funds in accordance with the amount of fees charged by the bank).
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